To mask your send domain with a personal email address please follow the below instructions.
WARNING: If you select the Yes option without performing the below, your email will not send. To enable this feature you will need to add dkim record to your dns, key1._domainkey.yoursite.com as CNAME, pointing to dkim.c.data-crypt.com. Please contact support if you require further instructions.
You'll also need to contact the support team on our live chat who will provide a unique TXT record that will also need implementing.
Implementation when sending an email through Journey Manager:
In a journey, when you have inserted a Send Email Component, you will be presented with the same From Name, Reply Address options and whether or not you would like to mask your email send domain as another email address.
To action the Mask From Email Address and adopt the appearance of a more personal email, click the 'advanced' button circled below:
Please be advised this warning sign will pop up when you click Yes' - do not be alarmed. Just proceed and click 'Yes' so that you can mask your email address.
To action the Mask From Email Address and adopt the appearance of a more personal email, then click the Yes option to implement.
If you have any questions or need assistance, please do not forget to ask your Account Manager, or jump on Intercom to start a live chat!