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Force24 Support
Knowledge base
Knowledge base
Onboarding
Account Settings
6
High Value and Goal URLs
How to edit lead score values
How to set up campaign groups and tags
Swapping Between New and Old Navigation
What if I lose my Google Authenticator App?
See all 6 articles
Managing users
6
Password Policy
How to add a new user
How to reset your password
How to manage the permissions of users
How to delete or disable a user
See all 6 articles
Video Tutorials: Account Settings
5
Understanding User Permissions (Video Tutorial)
How to create a new user (Video Tutorial)
Understanding sub-preferences (Video Tutorial)
Capturing form data and website traffic (Video Tutorial)
Understanding Lead Scoring (Video Tutorial)
Setting up the Basics
15
How to set up your email subdomain
How to set up your microsite subdomain
How to add DNS records using 123Reg
How to add DNS records using GoDaddy
DNS record functions
See all 15 articles
Tracking your Contacts
2
How to deploy your tracking script (v3)
How to apply v3 tracking script in WordPress
Email Builder
Email Builder
41
How to edit the HTML of an email
How to check your email in mobile view
Ensuring the best image quality
How to Validate your Email Template
How to create a plain text email
See all 41 articles
Email builder video tutorials
8
How to build an email
How to build an email snippet
How to send an email in Force24
How to set up Genius Blocks
Understanding Email Template Errors
See all 8 articles
Journey Manager
Journey Manager
19
Engagement journeys
How do I use journey templates ?
How to Build a Journey
How to change your email from address in a journey
How to duplicate a journey
See all 19 articles
Video tutorials
6
How to Build Journeys
Journey Manager
(Video Tutorial) Journey Manager
Understanding Marketing VS Transactional
Understanding Live Journeys
See all 6 articles
SMS/Single send emails
SMS
4
Can I send SMS Messages to Australia following legislation change?
Customising my SMS sender ID
SMS Editor Help
How to send an SMS Campaign
Single send email campaigns
9
What is throttling and do I need to use it?
Selecting which mail server to use
How to send an email
How to stop/cancel an email campaign
How to throttle your emails (single send email campaign)
See all 9 articles
Managing your data
Marketing lists/Automated lists
7
How Do I Mass Unsubscribe a Marketing List?
Automated Marketing Lists
Finding a Marketing List GUID
How to create a Test Marketing List and add new contacts
How to create a new marketing list
See all 7 articles
Data uploads
8
Why is my Data Taking a While to Upload?
Data Upload Error Messages
Data Upload Potential Issues
Why have my contacts not uploaded?
Can I delete a data upload?
See all 8 articles
Contact extension fields
5
Contact extension: applying custom fields to contacts
Standard Force24 fields
Aux & Contact Extension Field Max Characters
Contact Extension Data Type Definitions
Contact Extension: Creating new data fields
GDPR/Contact preferences
5
GDPR and Force24
How to Bulk Update Contact Subscriptions and Contact Status
What Do the Status Codes Mean?
What does "Custom" email status mean?
Managing Your Opt Out Subpreferences
Contact search
8
How to erase a contact
How to unsubscribe a contact
What is a Hard/Soft/Spam Bounce?
Contact Search/Make Decision Query Glossary
NOT (Group Negation) - in Start Audiences, make decisions and contact search
See all 8 articles
Video tutorials
8
How to Build a Test Marketing List
How to Segment Your Data
How to view/edit a contact's data
How to create a Contact Extension Field
How to set up Automated Marketing Lists
See all 8 articles
Deliverability
Best Practices
7
How to use the Deliverability Report feature
Deliverability: Best Practice
Deliverability FAQs
200 Known Spam Phrases and Email Tips
Inbox placement test and deliverability audit
See all 7 articles
Video Tutorial: Email Deliverability
4
Best Practices for creating great email content
How to Enhance Your Deliverability
Deliverability Webinar
Information on the Yahoo and Google updates coming in 2024!
Reporting
Reporting
15
Web Activity page
How to report on a group of emails
What is the Difference Between Clicks and Unique Clicks?
What is the Difference Between Opens and Unique Opens?
How to Search on a Specific Contact's Activity
See all 15 articles
Video tutorials
4
Understanding Bounces
Understanding Campaign Tags
Understanding Web Activity
How to use the personalised Deliverability Report
Forms
Form builder
12
Inserting a form into a microsite
Viewing form submissions and form reporting
Form Builder Glossary
Understanding values in forms
Inserting a form into a pop-up
See all 12 articles
Forms on your website
6
How to capture external forms with Tracking Script (v3)
Embedding Force24 forms on your site
Manually mapping forms - Tracking script (v3)
How to add an instant email reply to form submissions
Finding your Forms ID - Tracking Script (v3)
See all 6 articles
Microsites
Microsites
13
How to avoid contact details being overwritten on Form Capture
Resolving an error when publishing a microsite
Microsite code editor
Microsite 301 redirects
How to build and publish a microsite
See all 13 articles
Microsite videos
2
How to upload a PDF (Video tutorial)
Why aren't my Microsite updates showing?
Pop Ups
Pop Ups
7
Pop Up Step 1 - Build your Form
Pop up - How to Video
Popup Step 2 - design and configure your popup
Pop Up Step 3 - popup triggers and activation
Pop ups: Creating a new page
See all 7 articles
SoAmpli
SoAmpli
5
Getting Started with SoAmpli
SoAmpli Platform Demo
SoAmpli - Training Video
SoAmpli: EMV and Statistics Management Guide
Using Linkedin Post Filtering
Webinar Recordings
Webinar Recordings
20
What is the Force24 Data Validation tool?
Webinar - Event Based Journeys
All Training Webinar Recordings
Projects, Tags & Lead Score
Genius Blocks, Segmenting Data & Microsites
See all 20 articles
Masterclass Webinar Series Recordings
8
1. Masterclass Week 1 Think Differently - Email Creative
2. Masterclass Week 2 Think Differently - Deliverability
3. Masterclass Week 3 Think Differently - Lead Score, Nurture and its Benefits
All Masterclass "Think Differently" Webinar Recordings
4. Masterclass Week 4 Think Differently - The Use of Subject Lines
See all 8 articles
Integrations
CRMs
9
Force24 API - Security Update
Bullhorn Authentication
Pipedrive Integration
Zapier Application
CRM Integration Terminology
See all 9 articles
Websites
2
E-Commerce Tracking - How Does it Work?
How to connect Google & Facebook with Force24
App Marketplace
Help Articles
19
Help Guide for Slack
Help Guide for Eventbrite
Help Guide for Intercom
Help Guide for ZenDesk
Help Guide for Zappost
See all 19 articles
Auth Guides
11
SALESLOFT AUTHENTICATION GUIDE
SURVEY MONKEY AUTHENTICATION GUIDE
SLACK AUTHENTICATION GUIDE
TYPEFORM AUTHENTICATION GUIDE
JOTFORM AUTHENTICATION GUIDE
See all 11 articles
FAQs
1
App Marketplace FAQs
App Marketplace Credit Pricing
1
App Marketplace Pricing
How To Videos
How To Videos
27
How To Set Up Your Email Subdomain
How To Set Up Your Tracking Script
How To Set High Value & Goal URLs
How To Understand Your Journey Stages Reporting
How To Upload Your Data
See all 27 articles
Force24 AI Assistant
Force24 AI Assistant
6
AI: How to get started
How to use AI for content generation
How to use AI to generate a subject line
How to use AI to create a preheader
How to generate an image using AI
See all 6 articles
