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Force24 Support
Knowledge base
Knowledge base
Onboarding
Onboarding
2
Adding other DNS Records
How to upgrade your Tracking Script to the latest version (v3)
Account Settings
12
High Value and Goal URLs
How to add an instant email reply for form submissions
How to add your frequently used colours
How to build projects and folders
How to edit lead score values
See all 12 articles
Managing users
6
Password Policy
How to add a new user
How to reset your password
How to manage the permissions of users
How to delete or disable a user
See all 6 articles
Video Tutorials: Account Settings
5
Understanding User Permissions (Video Tutorial)
How to create a new user (Video Tutorial)
Understanding sub-preferences (Video Tutorial)
Capturing form data and website traffic (Video Tutorial)
Understanding Lead Scoring (Video Tutorial)
Setting up the Basics
13
How to set up your email subdomain
How to set up your microsite subdomain
How to add DNS records using 123Reg
How to add DNS records using GoDaddy
DNS record functions
See all 13 articles
Designing your First Email
15
How do I use Personalisation fields?
How to insert a link and button (CTA) into an email
How to set up genius blocks in your email
How to set your pre-header
How do I clean my text ?
See all 15 articles
Invite your Colleagues
5
How to add a new user
How to reset your password
How to manage the permissions of users
How to delete or disable a user
How to secure your account using 2FA
Get Sending your first Email
8
Best practices for great email content
How to build a journey
How to throttle emails within a journey
Ready to start your journey? Have You Reviewed Your Journey Checklist?"
Understanding journey enrolment settings
See all 8 articles
Tracking your Contacts
3
How to deploy your tracking script (v3)
How to apply v3 tracking script in WordPress
How to use V3 tracking script in Force24
Understanding your Data
14
How to Create a New Marketing List
How to export your data in Force24
Build a Test Marketing List, and Add New Contacts
Data Upload
Contact Extension - "data type" definitions
See all 14 articles
Creating Your First Microsite
9
How to build and publish a microsite
How to add a video to a microsite page
How to add or change an image in a microsite page
How to host a PDF on a microsite
How to build dynamic microsite pages with genius blocks
See all 9 articles
Journeys and Automations
7
How to stop a journey
How to duplicate a journey
How do I A/B test
Understanding make decision delays
Subscription preferences in a journey
See all 7 articles
Sending Your First SMS
3
Customising my SMS Sender ID
SMS Editor Help
How to send an SMS campaign
Glossary of Terms
1
Glossary of Terms
Email Builder
Email Builder
38
How to edit the HTML of an email
How to check your email in mobile view
Can I insert a video into an email?
Ensuring the best image quality
What does validate your email mean?
See all 38 articles
Email builder video tutorials
8
How to build an email
How to build an email snippet
How to send an email in Force24
How to set up Genius Blocks
Understanding Email Template Errors
See all 8 articles
Testing emails
3
How to test your emails
Why am I not receiving test emails?
My line height looks odd on my test
Journey Manager
Journey Manager
23
Engagement journeys
Force24 Guidance Notes for Journeys
How do I A/B test?
How do I use journey templates ?
How to Build a Journey
See all 23 articles
Video tutorials
6
How to Build Journeys
Journey Manager
(Video Tutorial) Journey Manager
Understanding Marketing VS Transactional
Understanding Live Journeys
See all 6 articles
SMS/Single send emails
SMS
4
Can I send SMS Messages to Australia following legislation change?
Customising my SMS sender ID
SMS Editor Help
How to send an SMS Campaign
Single send email campaigns
10
I'm Not Receiving Test Emails?
What is throttling and do I need to use it?
Selecting which mail server to use
How to throttle your emails in a single send email campaign
How to send an email
See all 10 articles
Managing your data
Marketing lists/Automated lists
8
How Do I Mass Unsubscribe a Marketing List?
Automated Marketing Lists
Finding a Marketing List GUID
How to create a Test Marketing List?
How to create a new marketing list
See all 8 articles
Data uploads
6
Data Upload Error Messages
Data Upload Potential Issues
Data upload: why have my contacts not uploaded?
Can I delete a data upload?
Why is my Data Taking a While to Upload?
See all 6 articles
Contact extension fields
8
Contact extension: applying custom fields to contacts
Contact Extension: Creating New Data Fields
Contact Extension: 'Data Type' Definitions
Standard Force24 fields
Aux & Contact Extension Field Max Characters
See all 8 articles
GDPR/Contact preferences
5
GDPR and Force24
How to Bulk Update Contact Subscriptions and Contact Status
What Do the Status Codes Mean?
How to export your data in Force24
Managing Your Opt Out Subpreferences
Contact search
8
How to erase a contact
How to unsubscribe a contact
What is a Hard/Soft/Spam Bounce?
Contact Search/Make Decision Query Glossary
NOT (Group Negation) - in Start Audiences, make decisions and contact search
See all 8 articles
Video tutorials
8
How to Build a Test Marketing List
How to Segment Your Data
How to view/edit a contact's data
How to create a Contact Extension Field
How to set up Automated Marketing Lists
See all 8 articles
Deliverability
Best Practices
9
Deliverability Best Practices & Ways to Improve Sends
How to use the Deliverability Report feature
Deliverability: Best Practice
Deliverability FAQs
200 Known Spam Phrases and Email Tips
See all 9 articles
Video Tutorial: Email Deliverability
4
Best Practices for creating great email content
How to Enhance Your Deliverability
Deliverability Webinar
Information on the Yahoo and Google updates coming in 2024!
Reporting
Reporting
20
Web Activity page
How to report on a group of emails
What is the Difference Between Clicks and Unique Clicks?
What is the Difference Between Opens and Unique Opens?
How to Search on a Specific Contact's Activity
See all 20 articles
Video tutorials
4
Understanding Bounces
Understanding Campaign Tags
Understanding Web Activity
How to use the personalised Deliverability Report
Forms
Form builder
10
Inserting a form into a microsite
Viewing form submissions and form reporting
Form Builder Glossary
Understanding values in forms
Inserting a form into a pop-up
See all 10 articles
Forms on your website
6
How to capture external forms with Tracking Script (v3)
Embedding Force24 forms on your site
How to link an external form to your website
How to add an instant email reply to form submissions
Finding your Forms ID - Tracking Script (v3)
See all 6 articles
Microsites
Microsites
12
How to avoid contact details being overwritten on Form Capture
Resolving an error when publishing a microsite
Microsite code editor
Microsite 301 redirects
How to build and publish a microsite
See all 12 articles
Microsite videos
2
How to upload a PDF (Video tutorial)
Why aren't my Microsite updates showing?
Pop Ups
Pop Ups
10
Pop Up Step 1 - Build your Form
Pop Ups: Creating a new page
Pop Up Step 3 - Your Pop Up Triggers & Activation
Pop up - How to Video
Why is my Pop Up trigger timing incorrect?
See all 10 articles
SoAmpli
SoAmpli
5
Getting Started with SoAmpli
SoAmpli Platform Demo
SoAmpli - Training Video
SoAmpli: EMV and Statistics Management Guide
Using Linkedin Post Filtering
Webinar Recordings
Webinar Recordings
20
What is the Force24 Data Validation tool?
Webinar - Event Based Journeys
All Training Webinar Recordings
Projects, Tags & Lead Score
Genius Blocks, Segmenting Data & Microsites
See all 20 articles
Masterclass Webinar Series Recordings
8
1. Masterclass Week 1 Think Differently - Email Creative
2. Masterclass Week 2 Think Differently - Deliverability
3. Masterclass Week 3 Think Differently - Lead Score, Nurture and its Benefits
All Masterclass "Think Differently" Webinar Recordings
4. Masterclass Week 4 Think Differently - The Use of Subject Lines
See all 8 articles
Integrations
CRMs
9
Force24 API - Security Update
Bullhorn Authentication
Pipedrive Integration
Zapier Application
CRM Integration Terminology
See all 9 articles
Websites
3
E-Commerce Tracking - How Does it Work?
Tracking Script & Form Capture
How to connect Google & Facebook with Force24
App Marketplace
Help Articles
19
Help Guide for Slack
Help Guide for Eventbrite
Help Guide for Intercom
Help Guide for ZenDesk
Help Guide for Zappost
See all 19 articles
Auth Guides
11
SALESLOFT AUTHENTICATION GUIDE
SURVEY MONKEY AUTHENTICATION GUIDE
SLACK AUTHENTICATION GUIDE
TYPEFORM AUTHENTICATION GUIDE
JOTFORM AUTHENTICATION GUIDE
See all 11 articles
FAQs
1
App Marketplace FAQs
App Marketplace Credit Pricing
1
App Marketplace Pricing
How To Videos
How To Videos
27
How To Set Up Your Email Subdomain
How To Set Up Your Tracking Script
How To Set High Value & Goal URLs
How To Understand Your Journey Stages Reporting
How To Upload Your Data
See all 27 articles
Force24 AI Assistant
Force24 AI Assistant
5
AI: How to get started
How to use AI for content generation
How to use AI to generate a subject line
How to use AI to create a preheader
How to generate an image using AI
Internal Help Articles
Platform Admin Updates
0
Microsites
4
Max File Size
CTA/link tracking in microsites
How to Add Missing SSL Certs
Error 503 on microsites
