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Force24 Support
Knowledge base
Knowledge base
Getting Started
Onboarding
14
Adding other DNS Records
How to use V3 tracking script in Force24
How to upgrade your Tracking Script to the latest version (v3)
How to set up your email subdomain
How to add DNS records using GoDaddy
See all 14 articles
Account Set-Up
12
Build Projects and Folders
Finding your Account ID
High Value and Goal URLs
How to add an instant email reply for form submissions
How to add to your frequently used colours
See all 12 articles
Managing users
6
How to add a new user
How to reset your password
Password Policy
How to manage the permissions of users
How to delete or disable a user
See all 6 articles
Video Tutorials: Account Settings
6
Understanding User Permissions (Video Tutorial)
How to create a new user (Video Tutorial)
Understanding sub-preferences (Video Tutorial)
Capturing form data and website traffic (Video Tutorial)
How to Use Lead Scoring (Video Tutorial)
See all 6 articles
Email Builder
Email Builder
34
How do I use Personalisation fields?
How to insert a link and button (CTA) into an email
How to edit the HTML of an email
How to check your email in mobile view
How to set up genius blocks in your email
See all 34 articles
Email builder video tutorials
8
How to build an email
How to build an email snippet
How to send an email in Force24
How to set up Genius Blocks
Understanding Email Template Errors
See all 8 articles
Testing emails
3
How to test your emails
Why am I not receiving tests?
My line height looks odd on my test
Journey Manager
Journey Manager
22
Engagement journeys
Force24 Guidance Notes for Journeys
How do I A/B test
How do I use Journey Templates?
How to build a journey
See all 22 articles
Video tutorials
6
How to Build Journeys
Journey Manager
(Video Tutorial) Journey Manager
Understanding Marketing VS Transactional
Understanding Live Journeys
See all 6 articles
SMS/Single send emails
SMS
4
Customising my SMS Sender ID
SMS Editor Help
Can I send SMS Messages to Australia following legislation change?
How to send an SMS campaign
Single send email campaigns
8
How to Send an Email
How to Stop/Cancel an Email Campaign
I'm Not Receiving Test Emails?
How to send a single email campaign
What is throttling and do I need to use it?
See all 8 articles
Managing your data
Marketing lists/Automated lists
10
How Do I Mass Unsubscribe a Marketing List?
Automated Marketing Lists
How to Create a New Marketing List
Adding/removing contacts from multiple marketing lists
How to export your data in Force24
See all 10 articles
Data uploads
6
Data Upload Potential Issues
Data upload: why have my contacts not uploaded?
Can I delete a data upload?
Data Upload
Data Upload Error Messages
See all 6 articles
Contact extension fields
5
Contact Extension: Creating New Data Fields
Contact Extension: Applying Custom Fields to Contacts
Contact Extension: 'Data Type' Definitions
Standard Force24 fields
Aux & Contact Extension Field Max Characters
GDPR/Contact preferences
8
GDPR and Force24
Managing Your Opt-out Preferences
How to Erase a Contact
How to Unsubscribe a Contact
How to Bulk Update Contact Subscriptions
See all 8 articles
Contact search
3
NOT (Group Negation) - in Start Audiences, make decisions and contact search
How to search on a specific contact's activity
Contact Search/Make Decision Query Glossary
Video tutorials
8
How to Build a Test Marketing List
How to Segment Your Data
How to view/edit a contact's data
How to create a Contact Extension Field
How to set up Automated Marketing Lists
See all 8 articles
Deliverability
Best Practices
8
Deliverability Best Practices & Ways to Improve Sends
How to use the Deliverability Report feature
Deliverability: Best Practice
Deliverability FAQs
200 Known Spam Phrases and Email Tips
See all 8 articles
Video Tutorial: Email Deliverability
4
Best Practices for creating great email content
How to Enhance Your Deliverability
Deliverability Webinar
Information on the Yahoo and Google updates coming in 2024!
Reporting
Reporting
21
Web activity page
How to report on a group of emails
What is the Difference Between Clicks and Unique Clicks?
What is the Difference Between Opens and Unique Opens?
How to Search on a Specific Contact's Activity
See all 21 articles
Video tutorials
4
Understanding Bounces
Understanding Campaign Tags
Understanding Web Activity
How to use the personalised Deliverability Report
Forms
Form builder
11
Inserting a form into a microsite
Viewing form submissions and form reporting
Form Builder Glossary
Understanding values in forms
Inserting a form into a pop-up
See all 11 articles
Forms on your website
6
How to capture external forms with Tracking Script (v3)
Embedding Force24 forms on your site
How to link an external form to your website
How to add an instant email reply to form submissions
Finding your Forms ID - Tracking Script (v3)
See all 6 articles
Microsites
Microsites
12
How to build and publish a microsite
How to add a video to a microsite page
How to avoid Auto-ID on Form Capture
How to host a PDF on a microsite
How to build dynamic microsite pages with genius blocks
See all 12 articles
Microsite videos
2
How to upload a PDF (Video tutorial)
Why aren't my Microsite updates showing?
Pop Ups
Pop Ups
10
Pop Up Step 1 - Build your Form
Pop Ups: Creating a new page
Pop Up Step 3 - Your Pop Up Triggers & Activation
Pop up - How to Video
Why is my Pop Up trigger timing incorrect?
See all 10 articles
SoAmpli
SoAmpli
3
Getting Started with SoAmpli
SoAmpli Platform Demo
SoAmpli - Training Video
Webinar Recordings
Webinar Recordings
20
What is the Force24 Data Validation tool?
Webinar - Event Based Journeys
All Training Webinar Recordings
Projects, Tags & Lead Score
Genius Blocks, Segmenting Data & Microsites
See all 20 articles
Masterclass Webinar Series Recordings
8
1. Masterclass Week 1 Think Differently - Email Creative
2. Masterclass Week 2 Think Differently - Deliverability
3. Masterclass Week 3 Think Differently - Lead Score, Nurture and its Benefits
All Masterclass "Think Differently" Webinar Recordings
4. Masterclass Week 4 Think Differently - The Use of Subject Lines
See all 8 articles
Integrations
CRMs
8
Force24 API - Security Update
Bullhorn Authentication
Pipedrive Integration
Zapier Application
CRM Integration Terminology
See all 8 articles
Websites
3
E-Commerce Tracking - How Does it Work?
Tracking Script & Form Capture
How to connect Google & Facebook with Force24
App Marketplace
Help Articles
18
Help Guide for Slack
Help Guide for Teams
Help Guide for Eventbrite
Help Guide for Intercom
Help Guide for ZenDesk
See all 18 articles
Auth Guides
11
SALESLOFT AUTHENTICATION GUIDE
SURVEY MONKEY AUTHENTICATION GUIDE
SLACK AUTHENTICATION GUIDE
TYPEFORM AUTHENTICATION GUIDE
JOTFORM AUTHENTICATION GUIDE
See all 11 articles
FAQs
1
App Marketplace FAQs
App Marketplace Credit Pricing
1
App Marketplace Pricing