How to bulk delete contacts in Force24

If you need to delete a group of contacts from your Force24 platform, our support team can do it on your behalf. Bulk deletions are not something you can carry out directly. This is due to GDPR compliance: to make sure every bulk deletion is intentional, recorded and managed correctly, it has to be processed securely by our internal team. This article explains how to request one.

What's the difference between deleting and erasing?

It's important to be clear about the difference before you make your request:

• Erase: The contact's information is permanently deleted, and you will not be able to upload the same contact information again.
• Delete: The contact is removed from the platform, but they can be uploaded again at another time if necessary.

How do I request a bulk deletion?

To request the deletion of a group of contacts, the contacts first need to be placed into a Segment, so there is a clear record of exactly what is being deleted. Follow these steps:

1. Add all of the contacts you'd like to delete into a Segment. You can create a new one and name it something like Force24 Contact Deletion Segment. You can do this in either of these ways:
   • In Contact Search, bring up the contacts and use the Segment button at the bottom of the database list.
   • Upload a spreadsheet and select the Segment during the upload. If you want to know how, learn more in our How to upload your data article.
2. Once the Segment is ready, gather the following details:
   • The exact name of the Segment.
   • The total number of contacts in it.
   • Whether you want the contacts erased or deleted.
3. Send your request on live chat, or email Force24 support at support@force24.co.uk which will open a support ticket for you.

Once we receive your request, we'll validate it and complete the deletion or erasure securely.