Can I delete a data upload?

This article explains how to put things right if you have made a mistake in a data upload, and what to do if you need data removed from Force24.

How do I fix a mistake in my upload?

If you have mapped data incorrectly or left out certain fields, the easiest fix is to complete another upload with the correct mappings. Force24 identifies contacts by their email address, so the new upload will update your existing contacts with the new information.

Before you upload, make sure Yes is selected for updating existing contacts. This is selected by default, and it is what allows the upload to overwrite the contacts with the latest mapping information.

Can I delete a data upload?

No. Email address is the unique identifier for contacts in Force24, so data uploads work as task logs, and the log of an upload cannot be deleted.

What if I need to remove data for GDPR reasons?

If you need to remove data from the platform for GDPR reasons, you can either soft delete the contacts or permanently erase them through contact search after clicking their hyperlinked import key in the Data Upload screen. If you need a bulk deletion actioned, see our "How to bulk delete contacts" article.