You can now automate slack notifications from your Force24 account using Apps in Journeys.
In order to send a slack notification within a journey:
- In your Force24 account, navigate to Journey manager.
- Click the name of a journey to edit an existing journey. Or click new journey to create a new journey.
- In right hand panel, drag and drop ‘Apps’ onto the journey builder grid.
- You can then select the ‘Slack’ app to begin using; the component can be used to send a message/notification to a channel or individual/person/user.
- To notify individual Slack users, click the Action Type dropdown menu, then select the ‘send message to individual/user/person to notify them.
- To notify a slack channel, click the Action Type dropdown menu and select Send message to channel.
- If you have never used the ‘Slack’ app before within journeys, you will need to authorise your connection. A pop up will appear allowing you to input your workspace URL and credentials.
- Once you are logged in and the app has been authorised, you will be able to select a channel/or user from the drop down that you wish you use
- In the Message text box, enter the notification message. You can include personalisation if required.
- When you're done, click Save and build your journey as normal.
- When a record is enrolled in the journey and the action is executed, the notification will be sent to the selected Slack user or channel.