Start by accessing the portal at the usual log in URL:
https://platform.data-crypt.com
You will be presented with the normal user login screen:
Enter your 'Username' and 'Password' as prompted.
Once you enter your details you will be directed to the 2FA screen:
At this point, open your Authenticator app and find the Force24 entry:
If the numbers are red (or the timer is running out), this means the time window for the current verification code is due to expire. It may be worth waiting until the numbers refresh and/or turn blue.
Enter the verification code into the 2FA input on the Force24 login screen, and you will be directed to the normal dashboard page.
If you have any problems please feel free to contact your Force24 Account Manager.