You can now automate Teams messages/notification directly from your Force24 account using Apps in Journeys.


In order to send a Teams notification/message within a journey:

  • In your Force24 account, navigate to Journey manager.
  • Click the name of a journey to edit an existing journey. Or click new journey to create a new journey.
  • In right hand panel, drag and drop ‘Apps’ onto the journey builder grid.
  • You can then select the ‘Teams’ app and then 'configure' to begin using; the component can be used to send a message to a teams channel. 
  • You will be prompted to name the action, and input your webhook URL. 

To access the URL required please follow the steps below, please note that you will need to be an admin to install the app.

  1. Navigate to the 'Apps' menu from within the Microsoft teams app.
  2. Search for 'Incoming Webhook'.A screenshot of a computer AI-generated content may be incorrect. 
  3. Open, or 'Add' depending on whether you have used this App previously.A screenshot of a computer AI-generated content may be incorrect. 
  4. After pressing 'Open' you will be able to select a channel that you would like to use the App within, and set up a name and logo for this incoming app message.A screenshot of a computer screen AI-generated content may be incorrect. 
  • Once you have completed your personalisation for the app, copy the URL provided and input this within the Force24 Teams App.  
  • After this URL has been inputted, you can add a message that you would like to populate into the channel. This could be a notification to the channel of a contact hitting a high leadscore, or even visiting goal or high value URLs.  
  • Press 'Add to Journey' to begin using the teams app!



If you want to use the Force24 logo, you copy it from here: