Need Help Using Force24?

Whether it's a technical query, a marketing question or a training need, you're never far from help. Here's a quick guide to getting the support you need, when you need it.

Support Options at a Glance

Start With Training

We recommend starting with our self-paced training modules. They cover all the core features of the platform and are a great way to build your knowledge.

Once you’ve completed the modules, you can book a live session with a product expert for tailored support:

• Book a 15-minute session – perfect for focused questions

• Book a 30-minute session – ideal for deeper guidance

• Or browse all training options

Looking for more advanced content?
Try the Momentum webinar series or Masterclass recordings.

Visit the Support Hub

Our Support Hub is packed with helpful articles, walkthroughs and best practice guides. Whether you’re trying something new or troubleshooting an issue, it’s a great place to search first.

Use the Help Button

In both the Force24 platform and the Support Hub, you’ll see a circular help button in the bottom-right corner. Click it to open your help menu, where you can:

• Book time with a product expert

• Ask a question (opens live chat with our team)

• Log a support ticket

• Visit the Support Hub

• View past chats and responses under the Messages tab

Live chat is the fastest way to reach us – we usually respond within a few minutes during our open hours: Monday to Friday, 09:30–16:30 (UK time).

Help Us Help You Faster

Whether you’re contacting us by ticket or live chat, the more detail you can include, the quicker we can help. If you can, please tell us:

What you’re trying to do

• A short description of your goal

• What’s going wrong (e.g. error messages or blockers)

• When it started (e.g. today, after sending, after editing something)

• Anything you’ve tried already (e.g. previewing, re-saving, switching browser)

Where it’s happening

• Journey name or ID

• Email template or form name

• Microsite, microsite page and/or page URL

• Website (from Website Management)

• Data upload job ID, marketing list ID or campaign ID

Optional extras

• A screenshot or screen recording (if helpful)

Support vs Account Manager

Not sure who to contact? Here's a quick guide:

Support team (live chat or support@force24.co.uk)
Use for:

• Technical help

• Platform questions

• Onboarding support

• Deliverability and marketing advice
  
  

Account manager (via email)
Use for:

• Finance or contract queries

• Expanding your Force24 usage

• Anything outside day-to-day support

Not sure who your account manager is? Ask us on live chat and we’ll point you in the right direction.

Dashboard Quick Links

You’ll also find helpful shortcuts in the top-right corner of the Force24 dashboard:

• Tools - free suite of marketing tools

• Support Hub - direct link to help articles

• Training - book a session

• Events - upcoming Force24 events

• Status - check if the platform is running normally

• Tickets - view or raise support tickets

Let us know how we can help - we're always happy to assist.