Need a hand? You’ve got several easy ways to get help using Force24. Whether it's a technical query, a marketing question or a training need, we’re here to support you.
The Quickest Way - Click the Help Button
In both the Force24 platform and the Support Hub, you'll see a circular button in the bottom-right corner. Click this to open your help menu.
From there, you can:
Book time with a product expert (for training)
Ask a question (opens live chat with our team)
Visit the Support Hub (if you’re reading this, you’re already here!)
View your past messages by selecting the Messages tab
Live chat is the fastest way to reach us - you’ll usually get a response within a few minutes in our opening hours Mon-Fri 09:30-16:30 (UK time).
Support Options
Here’s a quick summary of where to go for different types of help:
| Need help with... | Recommended option |
|---|---|
| Quick questions or issues | Live chat via the bottom-right help button |
| More detailed or long-term requests | Email: support@force24.co.uk |
| Tracking or raising a support ticket | View or raise tickets |
| Platform issues or service status | Check system status |
| General learning and feature support | Visit the Support Hub |
Book Training or Watch Tutorials
We highly recommend starting with our training modules, then booking a live session if you need help applying what you've learned.
Book a 15-minute session - ideal for focused questions
Book a 30-minute session - great for deeper guidance
Or browse all options at Training options
Chat Hours and Webinars
Our live chat is open Monday to Friday, 9.30am to 4.30pm (UK time). Outside these hours, you're welcome to leave a message or raise a ticket, and we'll get back to you as soon as we're back online.
Looking to sharpen your knowledge while you wait? Check out our:
Momentum webinar series – advanced tips, tricks, and walkthroughs
Masterclass recordings – older but still highly relevant training sessions
Help Us Help You Faster
To get the fastest support when raising a ticket or in live chat, please include as much of the following as you can:
What you're trying to do
A brief summary of your goal
What’s going wrong (error messages, unexpected behaviour, or blockers)
When you noticed it (e.g. today, after a send, after editing something)
Anything you’ve already tried (e.g. re-saving, previewing, switching browsers)
Where it’s happening
Journey name or ID
Email template or form name
Microsite, microsite page and/or page URL
Website (from Website Management)
Data upload job ID, marketing list ID, or campaign ID
Optional extras
A screenshot or screen recording (if helpful)
The more context you provide up front, the quicker we can help.
Dashboard Quick Links
You’ll also find helpful shortcuts at the top right of the main Force24 dashboard:
Tools - Free suite of marketing tools
Support Hub - Direct link to help articles
Training - Book a training session
Events - See upcoming Force24 events
Status - Check if the platform is running normally
Tickets - View or raise support tickets
When to Contact Support vs Your Account Manager
Support team (live chat or email)
Use for:
Technical help
Platform questions
Onboarding support
Deliverability and marketing advice
Account manager (via email)
Use for:
Finance or contract queries
Expanding your Force24 usage
Anything outside day-to-day support
Not sure who your account manager is? Ask us on live chat.
Let us know how we can help - we're always happy to assist.