Some Force24 accounts include a number of Sales Users - these are free, read-only users with limited access to certain parts of the platform.


What Sales Users Can See


When a Sales User logs in, their view of the platform will look slightly different from that of a standard Marketing User. They’ll have access to the following key areas:

  • Dashboard – Displays key performance insights, such as overall stats and engagement metrics. (Note: Campaigns and templates are not visible to Sales Users.)

  • Your Data – View and search through available marketing lists.

  • Web Activity – View individual contact records, including website interactions and engagement details.

  • Contacts – Access and review contact profiles, and perform contact search queries.



What Sales Users Cannot Access


Sales Users do not have permission to view or edit:

  • Account Settings

  • Applications

  • Connections

  • Campaign & Automated Campaign reports

  • Data Upload

  • Design areas of the platform i.e. email templates, microsites, forms & pop ups

  • Journey Manager

  • Website Management

  • Email Deliverability Report



If your team needs a user to manage campaigns, templates, or account-level configurations, they’ll need a Marketing User role instead.


If you would like to add new Sales Users to your account or request any changes to your team's user types, please reach out to us via live chat or support@force24.co.uk