Need Help Using Force24?
Whether it is a technical query, a marketing question or a training need, you are never far from help. Here is a quick guide to getting the support you need, when you need it.
Support options at a glance
| Need help with... | Recommended option |
|---|---|
| Learning the platform at your own pace | Training modules |
| Booking live training with a product expert | Book training |
| General learning and feature support | Visit the Support Hub |
| Quick questions or issues | Live chat, using the help button in the bottom right |
| More detailed or long-term requests | Email support@force24.co.uk |
| Raising a support ticket | Email Force24 support at support@force24.co.uk which will open a support ticket for you |
| Platform issues or service status | Check system status |
Start with training
We recommend starting with our self-paced training modules. They cover all the core features of the platform and are a great way to build your knowledge.
Once you have completed the modules, you can book a live session with a product expert for tailored support:
- Book a 15-minute session, which is perfect for focused questions
- Book a 30-minute session, which is ideal for deeper guidance
- Or browse all training options
Helpful link
Looking for more advanced content? Learn more in our Force24 Momentum Webinar Series article, or watch the Masterclass recordings in the Support Hub.
Visit the Support Hub
Our Support Hub is packed with helpful articles, walkthroughs and best practice guides. Whether you are trying something new or troubleshooting an issue, it is a great place to search first.
Use the help button
In both the Force24 platform and the Support Hub, you will see a circular help button in the bottom right corner. Click it to open your help menu, where you can:
- Book time with a product expert
- Ask a question, which opens live chat with our team
- Raise a support ticket by emailing Force24 support at support@force24.co.uk which will open a support ticket for you
- Visit the Support Hub
- View past chats and responses under the Messages tab
Tip
Live chat is the fastest way to reach us. We usually respond within a few minutes during our open hours, which are Monday to Friday, 09:30 to 16:30 (UK time).
Help us help you faster
Whether you are contacting us by email or live chat, the more detail you can include, the quicker we can help. If you can, please tell us:
What you are trying to do
- A short description of your goal
- What is going wrong (for example error messages or blockers)
- When it started (for example today, after sending, or after editing something)
- Anything you have tried already (for example previewing, re-saving or switching browser)
Where it is happening
- Journey name or ID
- Email template or form name
- Landing Page, Landing Page name and/or page URL
- Website (from Website Management)
- Upload Contacts job ID, Segment ID or campaign ID
Optional extras
- A screenshot or screen recording, if helpful
Support vs Account Manager
Not sure who to contact? Here is a quick guide.
Support team
Contact us on live chat or by email at support@force24.co.uk for:
- Technical help
- Platform questions
- Onboarding support
- Deliverability and marketing advice
Account Manager
Contact your Account Manager by email for:
- Finance or contract queries
- Expanding your Force24 usage
- Anything outside day-to-day support
Not sure who your Account Manager is?
Ask us on live chat and we will point you in the right direction.
Dashboard quick links
You will also find helpful shortcuts in the top right corner of the Force24 dashboard:
- Tools: a free suite of marketing tools
- Support Hub: a direct link to help articles
- Training: book a session
- Events: upcoming Force24 events
- Status: check whether the platform is running normally
- Tickets: view or raise support tickets
Need a hand?
If you have any questions, reach out to us on live chat using the chat bubble in the bottom right of the Force24 platform. Our team is always happy to help.