SMS is a powerful channel to complement email outreach - driving immediate engagement and cutting through inbox clutter. This guide serves as your SMS marketing hub in Force24. You’ll get an overview of how to send single send SMS campaigns, embed SMS in journeys, use the SMS editor, manage sender IDs, and handle international sending requirements.

1. Send a single send SMS campaign

Need to send a quick update, promotion, or alert to a list of contacts? Use a single send SMS campaign. In it you can:

  • Set sender name and enable replies

  • Write message with merge fields, opt-out link, and traceable URLs

  • Preview before sending immediately or scheduling

  • Track performance afterward

Use the features carefully to ensure GDPR compliance and click tracking.

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2. Add SMS to a journey

Want to integrate SMS into your automated flows? You can do that easily with the purple Send SMS component. Drag it into your journey, write your message, configure opt-out, choose audience type, and connect it visually. This lets you sequence SMS alongside email, app actions, or silence periods. See How to send SMS within a journey for the full walkthrough.


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3. Use the SMS editor like a pro

Whether sending single send SMS campaigns or via a journey, the SMS editor gives you control over character count, formatting, link tracking, and pricing. Learn about best practices for message length, Unicode usage, and link shortening in SMS Practical Guidance. Need help with the editor or troubleshooting it? Check SMS Technical Guidance.


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4. Personalise your sender ID

To build trust, it’s important your SMS comes from a recognisable sender. You can configure your sender name in settings so your brand or team name appears in the recipient’s inbox. Get step-by-step instructions in Customising my SMS sender ID.


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5. Send SMS internationally with ease

If you need to reach contacts across the globe, Force24 supports international messaging - just make sure country codes are correctly formatted and address fields are populated. Rates vary, and certain countries require special handling. For general rules see Sending SMS internationally. For advice on sending to Australia after recent legal changes, see Can I send SMS to Australia?.


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SMS works best as part of a multi-channel marketing approach. Use it alongside email, app actions, and silence periods to reach your audience at the right time. Whether sending one-off campaigns or automating journeys, SMS adds immediacy and personal connection to your marketing mix.


Have any questions? Check this article out: Getting Help with Force24 - Support, Training and More